Montaraz Outdoors & Culture S.L.
Last updated: [01.07.2025]
These Terms and Conditions govern all services provided by Montaraz Outdoors & Culture S.L., a legally registered company in Spain specializing in active and nature-based tourism.
We operate under the legal framework of:
🔵 Real Decreto Legislativo 1/2007, on consumer protection in package travel
🔵 Applicable regional tourism laws
🔵 Relevant health and safety regulations for active tourism in Spain
This law provides key protections for travellers, including:
🔵 The right to clear pre-contractual information
🔵 Protections in the event of modifications or cancellations
🔵 The right to receive assistance during the trip if difficulties arise
🔵 Refund rights in case of insolvency or force majeure
Our services — including custom itineraries and package tours — comply with these legal requirements. Full details of your specific contract will be shared before confirmation, and any individual cancellation or change conditions will be agreed upon in writing.
This legal framework is aligned with Directive (EU) 2015/2302 on package travel and is enforced in Spain via the above Real Decreto. Clients are entitled to protections as established by this regulation and any applicable regional tourism laws.
By booking with us, you accept these terms in full.
By confirming your booking and/or making a payment, you agree to the Terms and Conditions of Montaraz Outdoors & Culture S.L. These conditions govern your rights and responsibilities as a participant, including cancellation terms, payment schedule, and safety obligations.
Steps to Confirm Your Trip for Tailor-Made Tours and tours available on our website.
1. Review Your Custom Itinerary,
Take a moment to carefully review the personalized itinerary we’ve prepared for you, including destinations, accommodations, activities, and services.
2. Request Any Final Changes,
Let us know if you’d like to make any adjustments to the itinerary. We’ll fine-tune everything until it’s exactly how you want it.
3. Confirm Your Tour Package,
Once you're happy with the proposal, send us a confirmation via email or through our booking platform. We hold the Travel & Tour Proposal for 15 days with no obligation.
4. Detailed Information on Payment and Cancellation Terms
The cancellation conditions are not standard but are individually agreed upon between Montaraz and the client. This agreement becomes legally binding by confirming your booking and/or making a payment. The agreed cancellation terms are established in accordance with applicable legal provisions, in particular:
🔵 Royal Legislative Decree 1/2007 (Spanish legislation on consumer rights related to package travel)
🔵 Directive (EU) 2015/2302 on package travel and linked travel arrangements
5. Pre-reservation
Upon acceptance of the travel proposal, you will receive a pro forma invoice detailing all aspects of the trip and the payment terms. This pro forma invoice serves as a preliminary confirmation of your booking. To make your booking final, we require a deposit of 20% (for example), depending on the agreed terms, of the total amount to be paid within 15 days of receiving the pro forma invoice. If the deposit is not received on time, the travel proposal will be automatically canceled without further notice. After receiving the deposit, you will receive a final booking confirmation by email. At that point, your holiday is officially booked.
6. Make Your Initial Payment
The remaining balance must be received in our account (depending on the terms) no later than X weeks before departure. You will receive a reminder with the payment details in due time.
7. Receive Booking Confirmation
Once we receive your payment, we’ll confirm all bookings (accommodation, transport, guides, etc.) and send you a confirmation email with the finalized details.
8. Prepare for Your Trip
We’ll provide you with a pre-departure travel pack, including helpful tips, documents, and contact details. You're all set to enjoy your adventure!
Liability Waiver Form
Each traveler must return the signed liability waiver form before departure. This form confirms participation at one's own risk and releases the organization from liability in the event of accidents or damage caused by the traveler's own actions.
Recommended: Travel and Cancellation Insurance
We recommend taking out travel and cancellation insurance with a reputable insurer. This covers unforeseen circumstances that may require you to cancel or interrupt your trip.
By the Client:
Cancellations must be made in writing (email accepted).
Cancellation fees may apply based on the custom agreement reached between Montaraz Outdoors & Culture S.L. and the client.
All cancellation conditions are contractually agreed upon and are legally binding once you confirm your booking and/or make a payment, you agree to the Terms and Conditions of Montaraz Outdoors & Culture S.L. These conditions govern your rights and responsibilities as a participant, including cancellation terms, payment schedule, and safety obligations.
By the Agency:
We may cancel a tour due to:
🔵 Force majeure (natural disasters, extreme weather, strikes, etc.)
🔵 Insufficient bookings (if a minimum number of participants is required)
🔵 Safety concerns. In such cases, we will offer:
A rescheduled date or a full refund of the amount paid
Clients must be in adequate physical condition for the chosen activity (e.g. hiking or cycling).
You must inform us of medical conditions, allergies, or mobility issues that may affect your participation.
We reserve the right to deny participation if safety is at risk.
Minimum age and skill levels may apply to some tours.
All participants must sign a Liability Waiver Form before joining the activity.
Participation is at your own risk.
We are not liable for accidents, injuries, or losses caused by participant negligence or unforeseen external factors.
We operate under the active tourism safety standards of Spanish regional law.
We strongly recommend that clients purchase a travel and cancellation insurance policy through a recognized provider. This may cover:
🔵 Cancellations due to illness or emergencies
🔵 Accidents during activities
🔵 Loss or damage to personal belongings
Due to the nature of outdoor and active tourism, changes may occur due to:
🔵 Weather conditions
🔵 Trail or site closures
🔵 Group fitness level or safety issues
In such cases, we reserve the right to modify the itinerary, always providing an equal or better alternative when possible.
Due to the nature of outdoor and active tourism, changes may occur due to:
🔵 Weather conditions
🔵 Trail or site closures
🔵 Group fitness level or safety issues
All services and contracts are governed by Spanish law.
In case of disputes, both parties submit to the courts of Granada, waiving any other jurisdiction.
WAIVER OF LIABILITY AND ASSUMPTION OF RISK
Montaraz Outdoors & Culture S.L.
CIF: B22519391
C/ Santa Teresa 21, 18194 Churriana de la Vega (Granada)
I understand and acknowledge that participation in activities organized by Montaraz Outdoors & Culture S.L. involves inherent and unavoidable risks that may result in injury, illness, property damage, or even death. These risks include, but are not limited to, those associated with, for example:
Trekking & Hiking
Slips, trips, and falls on uneven, rocky, steep, or slippery terrain
Exposure to sudden changes in weather, sun, wind, or high altitude
Encounters with animals, insects, or plants
Mountain Biking / Gravel Biking / Road Biking / Touring
Falls, collisions with obstacles, vehicles, or other participants
Mechanical failure or equipment malfunction
Physical strain, dehydration, and overexertion
Riding on public or unpaved roads with varying levels of traffic and difficulty
Cultural Tours & Road Trips
Travel in vehicles on winding or narrow roads
Delays due to road conditions or local factors
Walking on uneven urban or rural surfaces
Visits to historical sites, villages, or natural areas with limited accessibility
I acknowledge that these risks may be present even with proper planning and guidance, and I freely and voluntarily accept full responsibility for all risks arising from my participation in any activity organized by the company.
A detailed itinerary or description of the specific activities for each trip will be provided in advance. By signing this waiver, I confirm that I understand the nature of the activities I am undertaking and the risks involved.
I certify that I am physically fit to participate in the chosen activity and have no medical condition that would endanger myself or others. I have informed the organizer of any relevant medical issues, allergies, or medications.
I hereby release and discharge Montaraz Outdoors & Culture S.L., its guides, staff, partners, and subcontractors from any and all liability for loss, damage, injury, or expense arising from participation in the activity, except in cases of proven negligence.
This includes liability arising from:
Accidents or injuries during the activity
Delays or changes due to weather or third parties
Loss or damage to personal property
I agree to:
Follow all safety instructions given by guides
Use the required equipment properly
Do not participate under the influence of alcohol or drugs
Act responsibly and respectfully toward the environment and others
Participants under the age of 18 may only take part in activities organized by Montaraz Outdoors & Culture S.L. with the express written consent of a parent or legal guardian.
The undersigned parent or legal guardian:
🔵 Certifies that they are legally authorized to sign on behalf of the minor
🔵 Confirms that the minor is physically and mentally fit to participate
🔵 Has reviewed the full content of this waiver, including the risks described
🔵 Accepts all risks and waives liability on behalf of the minor
🔵 Agrees to accompany the minor or ensure they are under responsible adult supervision during the activity, as required
By signing this waiver, I voluntarily assume full responsibility for the participation of the minor and release Montaraz Outdoors & Culture S.L. from any liability arising from their participation, except in cases of gross negligence or willful misconduct.
Signature Section (example)
Name of Minor: ______________________________
Date of Birth: ______________________________
Name of Parent/Guardian: ______________________________
ID / Passport Number: ______________________________
Relationship to Minor: ______________________________
Signature: ______________________________
Date: ______________________________
This document shall be governed by Spanish law. Any disputes shall be resolved in the courts of Granada (Spain).
I HAVE CAREFULLY READ THIS LIABILITY RELEASE FORM AGREEMENT AND FULLY UNDERSTAND ITS CONTENTS.
